Subject of record

Flexport

Logistics · Freight Forwarding Software · Global · B2B SaaS

AI-powered logistics platform for freight forwarding and supply chain management.

Company profile

Save up to 10% on global logistics with our AI-enabled freight forwarding, customs brokerage, and fulfillment services, and up to 10% on ocean freight costs

Flexport is a company that believes global trade moves humanity forward and offers AI-powered logistics services grounded in the real world.

ProductsFreight Forwarding & Supply Chain Platform, AI-powered logistics services

FeaturesAI-powered freight forwarding, Customs brokerage, Fulfillment services, Supply Chain Optimization, Shipment Quotes and Bookings, Inventory Management, Purchase Orders, Demurrage & Detention Management, Customs Exceptions Management, Declaration Release Management

Fastest growing ocean forwarder in the worldTrusted by the world's leading brands

SentimentNegative — Based on 7 verified customer source(s): 1 positive, 3 negative, 3 neutral.

What customers say

ComplaintsBoard reported 5 honest reviews and complaints about Flexport, with a rating of 4.8 out of 5 by clients.Flexport Importers And Exporters Reviews and Complaints ...

Friction points

A user on Reddit mentioned that Flexport's prices were higher than their existing freight forwarder and the company's technical experts were not familiar with the regulations they had to deal with.Read Customer Service Reviews of flexport.com - TrustpilotFlexport Pros and Cons | User Likes & Dislikes - G2Anyone using FlexPort? : r/logistics - RedditFlexport Importers And Exporters Reviews and Complaints ...Flexport Review 2026 - Features, Pros & ConsFlexport Reviews 2026. Verified Reviews, Pros & Cons | CapterraFlexport | Freight Forwarding Software with reviews

A user on Reddit mentioned that they were frustrated with Flexport's lack of chat or phone support.Anyone using FlexPort? : r/logistics - Reddit

Recent market activity

Flexport and AI startup Freightmate settled a trade secrets suit ahead of trial.Flexport and AI startup Freightmate settle trade secrets suit ahead of trial

Flexport unveiled 20+ tech and AI-powered products to modernize global supply chains.Flexport Unveils 20+ Tech and AI-Powered Products to Modernize Global Supply Chains

Flexport launched an order management solution.Flexport Launches Order Management Solution

Convoy and Flexport set a strategic partnership for full digitization for shippers.Convoy, Flexport Set Strategic Partnership for Full Digitization for Shippers

Verified competitors 6 cleared evidence-based validation

Freightos

95/100 · DIRECT

freightos.com

The candidate, Freightos, operates in the same industry (logistics) and provides freight forwarding software, which overlaps with the target company Flexport's product category (freight forwarding software). Freightos' services also target the same customer base (global businesses) and have a similar business model (B2B SaaS).

PricingPrices detected: $343, $3,397.20, 24 EUR, 26 EUR (no explicit pricing information on Freightos Forwarder Software & Online Sales Portal)

ProductsFreightos Baltic Index (FBX), Freightos Procure, Freightos Forwarder Software & Online Sales Portal

Business modelSaaS, Digital Infrastructure

FourKites

95/100 · DIRECT

fourkites.com

FourKites' AI-powered supply chain orchestration platform, which includes Digital Twins, autonomous AI agents, and Intelligent Control Tower, directly competes with Flexport's AI-powered logistics platform for freight forwarding and supply chain management, serving global businesses with similar target customers and geographic markets.

ProductsAI-Powered Supply Chain Orchestration, Digital Twins, Intelligent Control Tower, Loft (AI Platform)

Business modelD2C SaaS

Uber Freight

95/100 · DIRECT

uberfreight.com

Uber Freight's industry, product category, and target customers match Flexport's, with a focus on freight forwarding software and logistics solutions for global businesses. The evidence also highlights the company's AI-powered platform and strategic logistics built for disruption, aligning with Flexport's description.

ProductsManaged Transportation, Capacity Solutions, Transportation Management System (TMS)

Business modelD2C e-commerce

Project44

90/100 · DIRECT

project44.com

The candidate, Project44, is in the same industry (logistics) and offers a similar product category (freight forwarding software) with a focus on AI-powered decision intelligence for supply chain management, directly overlapping with the target company Flexport's product category and business model.

ProductsDecision Intelligence Platform, TMS, Visibility, YMS

Business modelSoftware as a Service (SaaS)

Maersk

90/100 · DIRECT

maersk.com

Maersk's industry, product category, and target customers match Flexport's, with Maersk offering freight forwarding software and logistics services to global businesses.

ProductsInland Transport Services, Intermodal - Carrier Haulage, Intermodal - Multi Carrier, Intercontinental Rail Transportation

Business modelD2C e-commerce, Freight Forwarding

C.H. Robinson

90/100 · DIRECT

chrobinson.com

C.H. Robinson's industry (Logistics), product category (Third Party Logistics & Supply Chain Management), and target customers (Global Businesses) match Flexport's, and their business model (B2B SaaS) is also similar. The evidence highlights their expertise in logistics and supply chain management, with a focus on automation and technology capabilities.

ProductsFreight services, Managed Solutions, AI-powered logistics solutions

Business modelFreight Brokerage, Contract Carriage

Also identified beyond the top competitors shown

These were independently verified as real, relevant competitors but didn't make this report's top cut - included here for completeness, not as a lesser finding.

XPO Logistics 90/100The candidate, XPO Logistics, operates in the same industry (Logistics) and offers freight forwarding services, which overlap with the target company Flexport's product category (Freight Forwarding Software). The target customers (Global Businesses) also overlap with XPO's customer base, and the business model (B2B SaaS) is similar. The geographic market overlap is global, matching the target company's market.

ShipBob 80/100ShipBob is an ecommerce fulfillment solution that empowers businesses to scale and manage inventory and shipments, overlapping with Flexport's supply chain management capabilities, but with a focus on ecommerce rather than freight forwarding.

Kuehne + Nagel 80/100Kuehne + Nagel is a logistics provider that offers freight forwarding and supply chain management services, which directly overlaps with Flexport's product category. The company's services also target global businesses, aligning with Flexport's target customer segment.

DSV 80/100The candidate, DSV, operates in the same industry (Logistics) and offers similar services (freight forwarding and supply chain management) as the target company, Flexport. The evidence also shows that DSV has a global presence, similar to Flexport, and provides temperature-controlled air freight capabilities, which is a specific product category overlap.

DHL 80/100[Based on search evidence only - site unreachable this run] The candidate, DHL, operates in the same industry (Logistics) and offers freight forwarding services, which overlaps with the target company's product category (Freight Forwarding Software). The candidate's digital platform, myDHLi, also suggests a similar business model (B2B SaaS).

DB Schenker 80/100The candidate, DB Schenker, operates in the same industry (Logistics) and offers similar services (freight forwarding and supply chain management) as the target company, Flexport. The evidence shows that DB Schenker has a global presence, with operations in over 60 countries, and provides temperature-controlled air freight capabilities, which overlaps with Flexport's product category.

J.B. Hunt 80/100J.B. Hunt's industry (logistics) and product category (freight forwarding software) match Flexport's, and their target customers (global businesses) overlap. The evidence also shows that J.B. Hunt offers a digital freight matching platform (Shipper 360) that provides truckload, intermodal, and less-than-truckload options, which is similar to Flexport's AI-powered logistics platform.

Expeditors 80/100The candidate, Expeditors, operates in the same industry (logistics) and offers similar services (freight forwarding, supply chain management) as the target company, Flexport. The evidence shows that Expeditors provides a range of logistics services, including delivery management, consultancy, and managed services, which overlap with Flexport's product category.

DB Cargo 80/100DB Cargo is a logistics company that offers freight forwarding services, including container handling and intermodal services, which overlaps with Flexport's product category of freight forwarding software. The company's target customers are also global businesses, similar to Flexport's target customers.

Kerry Logistics 80/100[Based on search evidence only - site unreachable this run] The candidate, Kerry Logistics, operates in the same industry (logistics) and offers freight forwarding services, which overlaps with the target's product category. The evidence also mentions integrated logistics and supply chain solutions, indicating a similar business model.

Sinotrans 60/100The candidate, Sinotrans, appears to be a logistics company with a range of services including freight forwarding, shipping, and supply chain management, but the evidence does not clearly indicate a direct overlap with Flexport's freight forwarding software. The candidate's services are more general and do not seem to be a direct competitor to Flexport's product.

Strategic read

Opportunities

Flexport can leverage its AI-powered logistics services to improve supply chain optimization and reduce costs for its customers.
Flexport's partnership with BlackRock can provide access to $250M in logistics financing, enabling the company to expand its services and reach more customers.
Flexport can focus on improving its customer support, including implementing chat or phone support, to enhance customer satisfaction and retention.
Flexport can explore opportunities to integrate its services with other logistics providers, such as Convoy, to offer a more comprehensive suite of services to its customers.

Watch for

Flexport's recent lawsuit with Freightmate may have a negative impact on its reputation and customer trust.
Flexport's accused of skimping on $1 million in payments by logistics partner Unilogic, which may lead to a loss of business and reputation damage.
Flexport's competitors, such as Freightos, are investing heavily in digital platforms and AI-powered logistics services, which may pose a threat to Flexport's market share.
Flexport's negative sentiment summary, based on 7 verified customer sources, may indicate a need for improvement in customer satisfaction and retention.

Recommended

Flexport should continue to invest in its digital platform and AI-powered logistics services to stay competitive and improve customer satisfaction.
Flexport should focus on improving its customer support, including implementing chat or phone support, to enhance customer satisfaction and retention.
Flexport should explore opportunities to integrate its services with other logistics providers to offer a more comprehensive suite of services to its customers.
Flexport should address the negative sentiment summary by improving customer satisfaction and retention.